Refund & Cancellation Policy
Last updated: June 17, 2026
Overview
Globalesm provides consulting, implementation, integration, custom software development, and software subscription services. Because these services are often planned around agreed scope, scheduled team time, and client-specific work, refund and cancellation terms may vary by agreement.
Professional Services
Fees for completed consulting, implementation, integration, discovery, design, development, or support work are generally non-refundable once the work has been performed. Project deposits, retainers, and milestone payments are handled according to the applicable proposal, statement of work, or master services agreement.
Project Cancellations
If you need to cancel an active project, contact us in writing. We will review the work completed, scheduled commitments, third-party costs, and any contractual terms, then provide a closeout summary and any remaining balance or credit that applies.
Software Subscriptions
Subscription cancellations generally take effect at the end of the current billing period unless your plan or written agreement states otherwise. Access may continue through the paid term, and future renewals will stop after cancellation is confirmed.
Billing Errors
Duplicate payments, incorrect user counts, or other verified billing errors will be corrected through a refund, credit, or invoice adjustment as appropriate.
Third-Party Costs
Fees paid to third parties on your behalf, such as licenses, hosting, data services, APIs, domains, or payment processor charges, may be non-refundable depending on the third party's terms.
Service Concerns
If you are not satisfied with a service or software experience, contact us as soon as possible. We will review the issue, the applicable agreement, and the work delivered, then make a good-faith effort to resolve the matter fairly.
How to Contact Us
For cancellation, refund, or billing questions, contact us:
- Email: info@globalesm.com
- Phone: (305) 726-3759