Connect Hub
Investigating a failed HL7 message in Connect Hub
A failed interface is an investigation before it is a replay.
By Globalesm
A failed interface is an investigation before it is a replay. Start with the engine, channel, and time range reported by operations. Where the selected Connect Hub plan and permissions support message access, use the message browser to inspect an approved example and confirm what your team can see.
Locate the first failure
Identify the source event, channel step, and destination response using the information available in your environment. A readable HL7 view can help an authorized operator find the relevant field. Confirm the failure against the agreed mapping and receiving-system expectations.
Check for downstream effects
A timeout may leave delivery uncertain. Check the receiving system before anyone repeats the action. Capture a reference and the reason for the decision in your incident process. Keep message content in approved tools and use synthetic data when sharing examples.
Test the handoff to support
Rehearse with a missing field or rejected destination update. Confirm the operator can explain what failed, where the owner should look, and how a recovery would be verified. Evaluate the message view and access rules together before expanding the pilot.
Put the plan into practice
Tell us about the workflow, environment, and product capabilities you want to evaluate.