Ecommerce
Amazon and eBay order routing for multichannel sellers
Marketplace integration links the order lifecycle to the systems your team uses for stock, shipping, and support.
By Globalesm
Marketplace integration links the order lifecycle to the systems your team uses for stock, shipping, and support. Define the first destination, the supported seller accounts, and the fulfillment paths the project will cover. Confirm access and supported operations for each channel.
Map the lifecycle
Choose a shared order reference and preserve the marketplace’s order and line identifiers. Record when orders can be imported, which changes must be reflected downstream, and when shipping information should flow back. Decide what your team considers the authoritative status at each stage.
Handle a late change
Test a cancellation after an order has entered picking and a shipment split across two packages. Agree which changes can be applied automatically and which require a person to review. Check that a repeated marketplace update does not create another order.
Reconcile the delivery
Compare a representative set of marketplace orders with the fulfillment system. Review unshipped items, unmatched SKUs, and rejected status updates. Document ownership so support knows which account, record, and downstream team to check first.
Put the plan into practice
Share the systems involved and the handoff your team needs to improve.