Production support
What to monitor after an integration goes live
A practical monitoring checklist for message delays, queue growth, failed deliveries, data exceptions, and recovery ownership.
By Globalesm
An interface can be running while its workflow is failing. Our recommended monitoring plan starts with the expected business outcome: which data should reach which destination, by when, and who should act when that does not happen.
Track the delivery path
Choose signals for the whole journey, not only the server process:
- Last successful receipt and delivery for each critical interface.
- Queue depth and age of the oldest unprocessed message.
- Failures, retries, acknowledgments, and messages requiring review.
- Expected volume patterns and unexpected gaps in scheduled feeds.
Make each alert actionable
Every alert should identify an owner, a severity, and a next step. Use thresholds that reflect the workflow: a routine batch and a time-sensitive clinical interface may have different tolerances. Review noisy alerts with the support team and distinguish an upstream outage from a local processing failure.
Plan controlled recovery
Document how staff inspect failures, correct mappings, and replay messages. Require a check for duplicate downstream actions before replaying traffic. Rehearse a destination outage and a restart, including queue recovery and reconciliation. Record who can approve changes during an incident.
Keep the runbook usable
A support handoff should name endpoint owners, escalation contacts, certificate renewal responsibilities, backup locations, and recovery procedures. Limit sensitive payloads in alerts and logs; use approved access controls and retention settings. Review the plan when a new payer, message type, or destination is added.
Put the plan into practice
Tell us which systems you need to connect and where you need help.