Assess and stabilize
Understand the environment before making changes and address the operational risks that matter first.
- Environment and channel inventory
- Error and queue analysis
- Dependency and security review
Integration engine support
Open Integration Engine, Mirth Connect, and BridgeLink support
Keep your healthcare interfaces stable, visible, and supportable with hands-on help for Open Integration Engine, Mirth Connect, and BridgeLink environments.
A technical question or early-stage idea is enough to start. No budget or timeline is required.
Commercial OIE supportMirth Connect supportBridgeLink support24/7 support available
Capabilities
From technical discovery to production support
We can own a focused piece of work or stay with the implementation from architecture through go-live and support.
Build and improve channels
Develop or refactor interfaces with clear mappings, validation, acknowledgments, and error handling.
- HL7, FHIR, X12, API, and file workflows
- JavaScript transformers and routing rules
- Testing with representative messages
Upgrade and migrate
Plan engine changes with validation and cutover steps that protect production data flows.
- Version upgrades and compatibility review
- Mirth, OIE, and BridgeLink migration planning
- Parallel validation and rollback planning
Operate and support
Improve production visibility and give your team a practical path when an interface needs attention.
- Monitoring and alerting
- Runbooks and escalation procedures
- Ongoing and 24/7 support options
Typical deliverables
A useful handoff, not a black box
Your team gets the implementation details, operational visibility, and documentation needed to own or support what goes live.
- A documented inventory of engines, channels, connectors, dependencies, and owners
- Interface mappings, test messages, expected acknowledgments, and exception handling
- Upgrade or migration plan with validation, cutover, and rollback steps
- Monitoring, alerts, support runbooks, and environment documentation
Frequently asked questions
Questions teams ask before starting
Can you help with BridgeLink?+
Yes. Contact us about BridgeLink troubleshooting, interface maintenance, or migration planning. We start by reviewing your version, connectors, dependencies, and support requirements to agree on the right scope.
What is Open Integration Engine?+
Open Integration Engine, commonly called OIE, is an open-source healthcare integration engine in the Mirth Connect ecosystem. It is used to receive, transform, route, and monitor healthcare messages and other data between systems.
Can you support existing Mirth Connect, OIE, or BridgeLink interfaces?+
Yes. We can troubleshoot, maintain, document, refactor, or plan the migration of existing Mirth Connect, OIE, and BridgeLink interfaces. The first step is reviewing the engine version, connectors, libraries, channel dependencies, and operational requirements.
Do you offer one-time help or ongoing OIE, Mirth Connect, and BridgeLink support?+
Both. Engagements can cover a single channel or incident, a defined upgrade or migration, ongoing engineering capacity, or production support with monitoring and escalation procedures.
Can you help move OIE, Mirth Connect, or BridgeLink to AWS or Azure?+
We can assess and plan cloud deployments for OIE, Mirth Connect, and BridgeLink. We review the engine version, licensing, dependencies, and hosting requirements before agreeing on network access, databases, certificates, backups, logging, monitoring, and operational documentation.
Related healthcare integration services
Tell us what needs to work.
Send a plain message about the system, interface, migration, or support question. We will route it to the right person.